Training Providers Standards and Evidence
How To Evaluate The Effectiveness Of Your Compliance Training Courses
With new eLearning technologies available all the time and consistently updated legislation, compliance training needs to be adaptable within your organisation. Whether your compliance training strategy focuses simply around keeping your workforce legally compliant or feeds into your wider learning culture and organisational KPIs, it is important to regularly review and evaluate the effectiveness of your current corporate learning.
1. Effective Implementation And Completion Rates
The effectiveness of your compliance training can be measured in a wide range of ways. Implementation, for example, is not something that should be overlooked. Moving your compliance training online is a great way to increase ROI and improve efficiency as it reduces admin time for your L&D teams as well as frees up your workforce to incorporate compliance training into their working lives.
In this sense, effective implementation isn’t just about how the training is introduced to your organisation, but how it is received by your employees. Typically, compliance training completion rates increase considerably when a mobile or blended approach to learning is undertaken. Completion rates are one of the primary ways to evaluate the effectiveness of your courses and a great starting point when considering if and how implementation should be changed.
2. Learning And Retention Rates
Another key metric to consider is the rate of information retention within your employees following their compliance training. There are a number of ways you can measure this within your workforce. For example, if you are using an LMS to conduct your compliance training, it is worth using a course with gamification or quizzing at the end of each chunk of information. This allows your employees to directly engage with their course as well as giving your direct statistics of information retention.
Another way to evaluate retention rates is to introduce refresher training. This can also be generated through your LMS as a recurring training course. Once a course becomes refresher training, simply ask your employees to complete the quiz without the training course to see how well they have retained information. Alternatively, if you have been implementing your training through classroom-based methods, one-on-one quizzing or requests for demonstration can also be an effective form of evaluation for information retention.
3. Employee Feedback
It’s all well and good assessing your compliance training from the top down, however, much like on eCommerce websites like Amazon, user reviews are important. An invaluable source of information about usability, information retention, and engagement, employee feedback is an essential part of any evaluation process.
Whether you hand out a feedback form at the end of a classroom training session or use your LMS’ integrated feedback tools, one of the best ways you can evaluate the effectiveness of your compliance training courses is to hear what your learners have to say about them. Employees are also more likely to remain engaged with your courses if they feel they have a say in how they are run and how they can impact your implementation practices in the future.
4. Knowledge Transfer And Learned Behaviours
One step beyond information retention, effective compliance training should look at shifting the behaviours of your workforce. Whether you want to change attitudes towards learning throughout your organisation, align your training objectives to your KPIs, or simply line up employee behaviour with new and updated workplace legislation, it is important to consistently measure how these behaviours are changing.
This can be done in a variety of ways. Similarly to information retention, you can look at quizzing your employees or asking them to take you through a demonstration of their newly learned skills and behaviours. Alternatively, you can look at skill-sharing and team-building exercises focussing on the compliance training course(s) at hand.
5. Performance And Results
Assessing completion rates is just one way of measuring the performance of both your employees and your compliance training courses. Another is looking at the performance of your workforce on the job. This one is a little more difficult to measure as it will need to adapt to each industry and job level. For example, the key performance metrics for a boiler engineer will be different to those of a cashier in a supermarket and again for a nurse in a hospital.
Compliance training, when implemented effectively will not only ensure legal compliance across your workforce but also improve their performance in a wide range of areas. You will see this reflected in any number of organisational KPIs from sales figures to efficiencies to the number of customers helped in a specific timespan.
6. LMS-Based Competency Checks
Available within Kallidus Learn, you can now take your compliance training evaluations one step further. Going beyond relying on completion rates and trusting that information has been retained, this new functionality allows for management and L&D teams to check in on the compliance training progress of individuals within your organisation.
How does this work? After your compliance training course has been completed, your learners will be asked to complete an in-person exam or demonstration to prove how much of their training they have retained. This benefits you on a number of levels, including allowing you to prove your organisation’s compliance and allowing you to fully assess the effectiveness of each specific course based on the success rates of your learners.
One of the most important things to consider when evaluating the effectiveness of your compliance training courses is what specifically you are trying to improve. Use the areas covered above to begin your evaluation and most importantly, don’t underestimate the power of employee involvement in your ongoing strategic changes.
From training efficiency to completion rates to learner engagement, compliance training can easily impact your ROI and organisation-wide KPIs. Online and mobile-friendly compliance training is shown to improve completion rates and help change attitudes towards learning in all sorts of organisations. Start from the ground up, and assess your compliance training courses individually and continually; before long, you will see areas for improvement and opportunities for increased efficiency. Once your evaluations are complete, the only way is up.