QCTO

differences between practical skills and work experiences

 Note on differences between practical skills and work experiences The curriculum differentiates between practical skills and work experiences. There is however some overlap. Practical skills are developed in a training facility, i.e. in a controlled or simulated work environment in a learning institution or actual workplace in preparation for applying them in the workplace. Work experiences can only be offered in the real- time, real-life context of specific working environments provided by employers. What differentiates the practical skills and work experiences is the nature and purpose of the learning, the…

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119676 Apply the skills of customer care in a specific work environment

SAQA REGISTRATION ABOUT THIS COURSE TRAINYOUCAN (ETDP SETA) Accredited Training Network and its members is committed to follow all the ETQA requirements as stipulated by SAQA.  This Unit Standard will be useful for learners who deal with the public, customers, internal and external clients, intermediaries, learners in call centres, walk in service centres, enquiries counters and marketing and learners who communicate with customers either telephonically or face to face. COURSE SUMMARY The qualifying learner is capable of: Explaining the principles of impressive customer service in the context of a specific…

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